Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Steam Pet Brushes. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with tracking information.

2. Estimated Delivery Time
We proudly offer insured worldwide shipping to the US, UK, CA, AU, and Europe:

• United States: 7 – 12 business days
• United Kingdom & Europe: 7 – 12 business days
• Canada & Australia: 8 – 14 business days
• Rest of the World: 10 – 18 business days

Please note: Delivery times are estimates and may occasionally experience slight delays due to custom clearance, high seasonal demand, or weather conditions.

3. Shipping Rates & Free Shipping Offers
• Standard Shipping: $4.95
• FREE Shipping: Available on all orders over $40.00 (or when selecting eligible promotional bundles).

4. Order Tracking
Once your package has been shipped, you will receive a Shipping Confirmation email containing your tracking number(s). You can track your order at any time using the "Track Order" page on our website or by clicking the link provided in the email.

Please allow 24–48 hours for the tracking information to update on the carrier system.

5. Customs, Duties, and Taxes
Steam Pet Brushes is not responsible for any customs fees, duties, or import taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address entered is correct before submitting an order. If you need to make changes, please contact us immediately at steampetbrushes@gmail.com within 12 hours of placing your order. Once an order is processed or shipped, we cannot change the address.

7. Lost or Stolen Packages
If your tracking status shows "Delivered" but you have not received your package, please check with family members, neighbors, or your local post office first. If you still cannot locate it, please reach out to our customer support team for assistance.

If you have any further questions, please feel free to contact us at tranhaidanglop630@gmail.com.